Privacy Policy

Jake Alexander Hair & Beauty is a hair and beauty salon located at Parkside, 176A Blackburn Road, Accrington BB5 0AE. We are the data controller for the personal information you provide to us.

You can contact us at: telephone 01254 394360, or by visiting us at the address above.

We may collect the following personal information when you contact us, book an appointment, or use our website:

Name and contact details (email address, phone number) when you submit our contact form or make a booking.

Appointment and service history when you book through our Phorest booking system.

Usage data and cookies when you browse our website, subject to your cookie consent choices.

We use your personal information to respond to enquiries and contact form submissions.

To manage your appointments and provide our salon services.

To improve our website and services using anonymised analytics data (Google Analytics 4), only where you have given consent.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We process your data on the following legal bases under UK GDPR:

Contract: to fulfil your appointment bookings and service requests.

Legitimate interests: to respond to enquiries and improve our services.

Consent: for analytics cookies and any marketing communications you have opted into.

Our website uses cookies to improve your experience. Essential cookies are required for the site to function. Analytics cookies (Google Analytics 4) are only set after you accept cookies via our consent banner.

You can withdraw your cookie consent at any time by clearing your browser cookies and revisiting the site.

We use the following third-party services which may process your data:

Phorest Salon Software — for appointment booking and client management. Their privacy policy is available at phorest.com.

Google Analytics 4 — for anonymised website analytics, subject to your consent.

GoDaddy — our website hosting provider.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Appointment and client records are retained for up to 7 years in line with standard business record-keeping requirements.

Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing; and data portability.

To exercise any of these rights, please contact us by telephone on 01254 394360 or visit us at our salon.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.